CUSTOMER SATISFACTION IN KESİR
Who is a customer for KESİR?
- A customer is a person who has the right to receive quality service and products.
- A customer is a person whose satisfaction should continue even after having been sold a product or service.
- A customer is a person who has the ability to cause us to gain or to lose another customer.
What is the Customer Satisfaction for KESİR?
- Customer satisfaction is the priority for all the time.
- Every KESİR employee is responsible for creating customer satisfaction and for ensuring that each customer says “I feel confident when I’m with KESİR.”
- Providing customers with timely information and channel them to the right person or unit is the first prerequisite of customer satisfaction.