• To always be “the best” is our essential goal.

  • Our most important asset is our human resources.

  • Our goal is to create resources for sustainable development.

  • It is our priority to create added value for our customers, and to respond to their needs and requests with quality and consistency.

  • It is our principle to accord with the ethical values and honest work principles.

CUSTOMER SATISFACTION IN KESİR

Who is a custom​er for KESİR?

  • A customer is a person who has the right to receive quality service and products.
  • A customer is a person whose satisfaction should continue even after having been sold a product or service.
  • A customer is a person who has the ability to cause us to gain or to lose another customer. 

 

What is the Customer Satisfaction for KESİR?

  • Customer satisfaction is the priority for all the time.
  • Every KESİR employee is responsible for creating customer satisfaction and for ensuring that each customer says “I feel confident when I’m with KESİR.”
  • Providing customers with timely information and channel them to the right person or unit  is the first prerequisite of customer satisfaction.